Questions

Frequently asked questions

Everything you need to know about renting equipment from our partner hubs.

Where is the equipment located?

Our fleet is owned by us and stationed at partner warehouses in Lithuania, Spain, Italy, Turkey, Kazakhstan, Kyrgyzstan, China, Sri Lanka and Indonesia. When you book, we dispatch from the hub nearest to your destination.

Do you really deliver anywhere in the world?

We focus on the markets where our partner hubs operate โ€” Lithuania, Spain, Italy, Turkey, Kazakhstan, Kyrgyzstan, China, Sri Lanka and Indonesia. Within these regions we deliver fast and locally. If your destination is nearby but unusual, just ask and we'll see what we can arrange.

Why is an Indonesian company delivering in Europe?

We are an Indonesian company, but we own our fleet and position it at partner warehouses in the countries we serve. So the equipment you rent is already in-country โ€” it doesn't ship from Indonesia on every booking. This makes delivery faster and cross-border rental simpler.

How does customs work for the equipment?

Our equipment enters each market under ATA Carnet โ€” an international customs document allowing duty-free temporary admission of goods. We handle all customs paperwork and compliance, so you don't have to.

How do I pay?

You receive a single invoice from PT Monta Tolotangga Resort in Indonesia. Payment is by secure international bank transfer (SWIFT) in EUR or USD.

Is the equipment insured?

Yes. Equipment is insured at the warehouse, in transit and during use. Your gear is protected from the moment it leaves the hub until it returns.

How far in advance should I book?

Because your gear is already at a nearby hub, we can often dispatch quickly. For peak seasons or events, we recommend booking at least 2-3 weeks ahead.

What if I need equipment changed or extended?

Extensions are easy โ€” just contact us before your rental ends. For equipment changes, our partner team can often swap gear on-site at the hub.

Can I rent for a competition or team?

Absolutely. We specialise in event and team packages, supplying competition-grade equipment to organisers at our partner hubs.